Legal
Refund & Cancellation Policy
This Refund & Cancellation Policy forms part of the Terms of Service between you and Teqnoman Web Solutions Private Limited ("Company", "we", "us") and explains how you may cancel your subscription to the Propo Platform and the circumstances in which refunds may be issued. This Policy is to be read in a manner consistent with the Consumer Protection Act, 2019 and applicable payment regulations.
Last updated: July 30, 2026
1. Free plan
The Free plan is provided at no cost. As no payment is collected, there is nothing to cancel or refund. You may stop using the Free plan or upgrade to a paid plan at any time.
2. Cancelling a paid subscription
You may cancel your Propo Pro subscription at any time from your account settings. Cancellation stops the automatic renewal of your subscription. Your paid access remains active until the end of the billing cycle for which you have already paid, after which your account reverts to the Free plan. We do not charge any cancellation fee.
3. Refund eligibility
Because we offer a Free plan that allows you to evaluate the Platform before purchasing, and because our services are digital and made available immediately upon subscription, subscription fees are generally non-refundable. Notwithstanding the foregoing, we may, at our reasonable discretion, issue a full or partial refund in the following circumstances:
- A duplicate charge or a technical billing error attributable to us or our payment gateway.
- A verified failure on our side that prevented you from accessing the paid features for a substantial part of the billing cycle and that we were unable to resolve within a reasonable time after you reported it.
- A charge processed after a valid and timely cancellation request.
- Any other case where a refund is required under applicable law.
4. Non-refundable cases
Refunds will generally not be provided where: you have used or benefited from the paid features during the billing period; you wish to cancel partway through a billing cycle for reasons unrelated to a fault on our part; the request falls outside the timeframe specified below; or the account was suspended or terminated due to a breach of our Terms of Service.
5. How to request a refund
To request a refund, email support@getpropo.com within seven (7) days of the disputed charge, using the email address associated with your account and stating the reason for your request along with any supporting details. We review each request individually and will communicate our decision within a reasonable period, ordinarily within seven (7) business days.
6. How approved refunds are processed
Approved refunds are made to the original payment method through our payment gateway. Once processed by us, the time taken for the amount to reflect in your account depends on your bank or payment provider and is typically five to ten (5–10) business days. Any transaction or gateway charges that are non-recoverable may be deducted where permitted by law.
7. Changes to this Policy
We may update this Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Changes apply prospectively to charges made after the effective date of the update.
8. Contact
For any questions about cancellations or refunds, contact Teqnoman Web Solutions Private Limited at support@getpropo.com.